1. Customer Cancellations

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  • 1.1 For cancellations made by the customer more than 48 hours before the scheduled tour start time, a credit note will be issued.

• 1.2 Cancellations made within 48 hours of the scheduled tour start time – including ‘no shows’ – are not eligible for a refund, unless otherwise granted at the discretion of Rottnest Snorkel.

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2. Rottnest Snorkel Cancellations or Rescheduling

• 2.1 If Rottnest Snorkel cancels or reschedules a tour for any reason, including weather, failure to meet the minimum passenger requirement (6 per tour), or other unforeseen circumstances, a full refund of the tour fee will be issued to the original payment method within 24 hours of notification.

• 2.2 Rottnest Snorkel is not responsible for any additional costs, losses, or expenses incurred by the customer as a result of a cancellation or rescheduling, including but not limited to travel, accommodation, or other incidental or consequential losses. The tour fee refund constitutes the sole and exclusive remedy in these circumstances.

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3. General

• 3.1 All refunds will be processed in Australian dollars to the original payment method.

• 3.2 Customers are encouraged to ensure their contact details are up to date to receive timely notifications of cancellations or rescheduling.